Privacy Policy

Symphony Textiles Ltd
Unit B2 Southmoor Business Park
Greeba Road, Wythenshawe
United Kingdom, M23 9XS

Introduction

Symphony Textiles Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (symphonytextiles.com) or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

Register an account with us
Place an order
Subscribe to our newsletter
Contact us with inquiries
Complete forms on our website

This information may include:

Contact details (name, address, email address, telephone number)
Payment information
Company information (for business customers)
Account login details
Order history and preferences

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

IP address
Browser type and version
Operating system
Referral source
Length of visit
Page views
Website navigation paths

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with good experience when you browse our website and also allows us to improve our site.

We use Cookiebot.com to manage cookie consent on our website. You can adjust your cookie preferences at any time by clicking on the cookie settings link in the footer of our website.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

How We Use Your Information

We use the information we collect about you for the following purposes:

To fulfill your orders and provide our services to you
To manage your account with us
To communicate with you about your orders, account, or inquiries
To personalize your experience on our website
To send you marketing communications (where you have opted in)
To improve our website, products, and services
To prevent fraud and ensure the security of our website
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a contract when we provide you with products or services, or communicate with you about them
Our legitimate interests, which include processing your data for direct marketing, fraud prevention, network and information security, and improving our services
Your consent, particularly for marketing communications and certain cookies
Compliance with legal obligations

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Sharing and Transfers

We may share your personal information with:

Service providers who perform services on our behalf (such as payment processors, delivery companies, and IT service providers)
Professional advisers (such as lawyers, accountants, and insurers)
Government bodies and law enforcement agencies, in connection with our legal obligations
In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring company

We ensure appropriate safeguards are in place when sharing your data, particularly if it involves transferring data outside the UK or European Economic Area (EEA).

Your Rights

Under UK and EU data protection law, you have certain rights regarding your personal data, including:

The right to access the personal data we hold about you
The right to request correction of inaccurate personal data
The right to request erasure of your personal data
The right to object to processing of your personal data
The right to request restriction of processing your personal data
The right to data portability
The right to withdraw consent where we rely on consent as the legal basis for processing

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. We regularly review and update these measures as necessary.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Symphony Textiles Ltd
Unit B2 Southmoor Business Park
Greeba Road, Wythenshawe
United Kingdom, M23 9XS

Email: [Insert contact email]
Phone: [Insert contact phone number]

Complaints

If you are concerned about how we have handled your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last updated: [Insert date]